At Keralaroute Holidays, customer satisfaction is our priority. If you need to cancel a booking, refund eligibility depends on the type of service and provider policies. Cancellations within the qualifying period will be refunded within 7–14 business days. Certain services might be non-refundable or incur cancellation fees. Read the terms and conditions of each package before booking. Report errors or disputes to our support staff within 24 hours of the reservation. We work to settle matters as soon as possible and reasonably as possible to make every trip trouble-free for all our travelers.